Frequently Asked Questions

ORDERS

  • You need to be able to process a payment online via your Visa or Mastercard backed bank card.
  • Make sure you have the updated measurement of your bust size. Need to measure yourself? Refer to our Size Chart here.
  • Review our Terms and Conditions before you complete your purchase.
  • For Pre-Orders, you can contact us on info@guguintimates.co.za before 10th July.
  • For normal purchases post the pre-order phase – we process orders quite quickly, but we’ll do our best to update your changes. If your order has already been picked for shipping – you can still return the package in its original packaging for exchanges on BRA PURCHASES ONLY. Regrettably, we cannot accept returns on panties for hygiene reasons.
  • To check on the status of an order, sign into your account on guguintimates.com using the email address and password you used to subscribe or during checkout. Once you’re signed in, click “Orders” from the menu, and behold! Your info’s all there. You’re always welcome to reach out via info@guguintimates.com where we’ll get back to you within 24-48hrs.
  • Please send an email to sinesipho@guguintimates.com. We’ll get in touch ASAP!

RETAIL

  • You can find us at our pop up store in We Are Ants Parkhurst from the 5 th to the 30 th of April 2017.
  • We are available at the following Miss Salon London Beauty Bars situated in Parkhurst and Morningside (Joburg) and Menlyn Maine (Pretoria).
  • You can also pop into any of these Seven Candi & Co Hair Salons in Joburg.
  • Send an email to sinesipho@guguintimates.com with some information about your outlet and contact details and we’ll be in touch within 24-48hrs!

GREAT! SO HOW DO I SHOP MY SHADE?

  • ELEWA: The lightest in the range, beauty in Yoruba. This is your shade if you wear MSLondon Beige 1 and 2 (or MAC NC 35)
  • AMARA: Our beauty in Arabic is your shade if you wear MSLondon make-up in Beige 2 and 3 (MAC NC or NW 35, 37, 40)
  • BUHLE: In Southern Africa IsiXhosa, IsiZulu and Ndebele we call our beauty uBuhle. This is your shade if you wear MSLondon make-up in Beige 4 or Caramel 3. (MAC NC 50)
  • ZURI: Beauty in Swahili. This is your shade if your wear MSLondon Caramel 4 and Coco 1 (MAC NC or NW 45)
  • RUNAKO: Beauty in Shona (ChiShona – spoken in Zimbabwe). This is your shade if you wear MSLondon Coco 1 and Coco 2. (MAC NW 47 and 50)

WHAT’S UNDERWEAR WITHOUT FIT AND COMFORT?

  • Weight fluctuations and the differences in some brands’ size charts can seriously compromise the fit and comfort of your new favorite underwear. That’s why we recommend that every woman know to check their size every once in a while. If your bra is riding up your back, or you feel like you’re popping out of your current bra cups – you need to get measured.
  • Tips: Try not to wear a padded or push-up bra while measuring yourself – this will affect the bust size measurement.
  • You should also be replacing your Everyday bras and undies every Six to Nine months to avoid those pesky underwire “ooopses” that come with frequent wash and wear.
  • It is true. Our launch range comes only in sizes 32A to 38D but we’re working on adding more sizes to our range. Ofcourse we want to make sure we meet the needs of every size of women so your feedback is important to us. Cant find your size?

SHIPPING, RETURNS AND EXCHANGES?

  • That depends on several things; the type of order, whether your order is complete (payment processed and confirmed), your location, and when you placed it.
  • (Insert Order Processing Table: Pre-Order, Standard Online Order, Urgent Delivery (at an extra cost).)
  • Currently we ship to all major cities in South Africa. If you would like to enquire about shipping outside of South Africa, drop us an email on help@guguintimates.com
  • For all standard online orders above R700, shipping is free within South Africa.
  • We also understand that our product makes for a really cool gift, so if you have an Express Delivery request, this is at an additional cost.
  • Please review our Returns Policy for our terms.